Effective Date: September 1, 2024 (Updated)

Welcome to Bonjo App, a comprehensive platform offering e-Hailing Taxi, Logistics or Courier Delivery, Food Delivery, Pharmacy Delivery, Groceries Delivery services, Mechanic Service, Towing Van Service, and Ambulance Service. By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

1. General Terms

1.1 Acceptance of Terms

By registering for and/or using the Bonjo App, you agree to be bound by these Terms and Conditions.

1.2 Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting. Continued use of the service constitutes acceptance of the modified terms.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old to use our services. By registering, you confirm that you meet this age requirement.

2.2 Account Information

You agree to provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

3. Services

3.1 e-Hailing Taxi Service

Allows users to book rides with registered drivers. Fares are calculated based on distance and time, and users pay the fare at the end of the ride.

3.2 Logistics or Courier Delivery

Enables users to send packages to specified locations. Charges are based on distance, weight, and package size.

3.3 Food Delivery

Users can order food from participating restaurants, with delivery fees and estimated times displayed at checkout.

3.4 Pharmacy Delivery

Allows users to order medications and health products from participating pharmacies. Prescription products require a valid prescription uploaded through the app.

3.5 Groceries Delivery

Allows users to order groceries from participating stores, with delivery fees and estimated times displayed at checkout.

3.6 Mechanic Service

Users can request a mechanic from participating providers, with service fees and times displayed at checkout.

3.7 Towing Service

Allows users to request towing services to a designated location, with fees and times shown at checkout.

3.8 Ambulance Service

Facilitates emergency medical transport to hospitals or urgent care facilities, with fees and times shown at checkout.

4. Payment

4.1 Payment Methods

We accept various payment methods, including credit/debit cards and mobile payment options. All payments must be made through the app.

4.2 Pricing

Prices are listed in local currency and include applicable taxes. Prices are subject to change at any time.

4.3 Refunds

Refund policies vary by service and are stated within the app. Users should review the refund policy before making a purchase.

5. User Conduct

5.1 Prohibited Activities

Users must refrain from engaging in unlawful activities, abusing services, or violating others' rights, including harassment, fraud, and unauthorised app access.

5.2 Driver and Courier Conduct

Drivers and couriers are expected to maintain professional behaviour and follow safety regulations. Misconduct should be reported through the app's support feature.

6. Liability

6.1 Service Disclaimer

Bonjo App provides services on an "as is" and "as available" basis. We do not warrant that services will be uninterrupted or error-free.

6.2 Limitation of Liability

Bonjo App is not liable for indirect, incidental, or consequential damages arising from service use.

7. Privacy

Use of the Bonjo App is governed by our Privacy Policy. By using the app, you consent to the collection and use of your information as described in the Privacy Policy.

8. Termination

We reserve the right to terminate or suspend accounts at any time, without notice, for conduct violating these Terms and Conditions or harming other users, us, or third parties.

9. Governing Law

These Terms and Conditions are governed by the laws of Nigeria, with disputes subject to the exclusive jurisdiction of the Lagos State courts.

10. Contact Information

For questions or concerns, please contact us at [insert official contact email or phone number].

Thank you for choosing the Bonjo App. We look forward to serving you!