JOIN THE MOBILITY REVOLUTION

Effective Date: September 1, 2024 (Updated)

Bonjo Digital Limited ("Bonjo", "we", "our", or "us") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use the Bonjo App and related services.

By using the Bonjo App, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information you provide directly, including:

• Full name
• Email address
• Phone number
• Date of birth
• Identification documents (e.g., for drivers or dispatchers)
• Payment information

1.2 Usage and Device Information

We collect technical data about your device and usage of the app, including:

• IP address
• Device type and OS
• Location data (with your permission)
• App usage behavior

1.3 Transaction Information

Details of ride bookings, delivery orders, payments, refunds, and other transactions conducted via the Bonjo App.

2. How We Use Your Information

We use your information to:

• Create and manage your user account
• Process bookings and payments
• Provide customer support
• Enhance and improve app functionality
• Send service-related communications (e.g., confirmations, updates)
• Detect and prevent fraud or misuse
• Comply with legal obligations

3. Sharing and Disclosure

We may share your data with:

• Drivers or dispatchers: To complete bookings or deliveries
• Vendors and partners: Such as restaurants, pharmacies, or service providers
• Third-party service providers: For payment processing, cloud hosting, and customer support
• Law enforcement or regulators: As required by applicable law

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate or incomplete data
• Delete your account or personal data (subject to legal requirements)
• Opt-out of marketing communications

Requests may be submitted through the Bonjo App or by contacting us.

6. Security of Information

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

7. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your user experience, track app usage, and offer personalized content. You can manage your preferences through your device or browser settings.

8. Children’s Privacy

The Bonjo App is not intended for individuals under the age of 18. We do not knowingly collect data from children under 18.

9. International Data Transfers

Your data may be processed or stored outside your country of residence, in jurisdictions that may have different data protection laws. We take steps to ensure adequate protection of your data when transferred internationally.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app or on our website, and the effective date will be updated accordingly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: privacy@bonjo.ng
📍 Address: Bonjo Digital Limited, Ocean Center, 1st Floor, Gudu, FCT Abuja, Nigeria

Thank you for trusting Bonjo. Your privacy matters to us.