Your Safety is Our Priority

At Bonjo, safety is at the heart of everything we do. Whether you're riding, sharing, or delivering, we’ve built an ecosystem of protections that ensure a secure, trustworthy, and reliable experience for every user and partner on our platform.

🔐 1. Rigorous Onboarding and Verification

For Driver and Dispatcher Partners:

• Background Checks: All partners undergo identity verification, background screening, and driving record evaluation.
• Vehicle Inspection: Every vehicle is inspected for roadworthiness, hygiene, and safety compliance before activation.
• Orientation and Training: Drivers and dispatchers receive onboarding on safe driving, emergency protocols, customer service, and app usage.

For Riders and App Users:

• Account Verification: All riders must register with selfie capture, valid mobile numbers and email addresses.
• Payment Security: We use secure gateways and tokenised payment systems to protect your financial information.

🛡 2. In-App Safety Features

• Live GPS Tracking: All trips are tracked in real-time to ensure transparency and location safety.
• Share My Trip: Riders can share their ride details with family or friends with one tap.
• Emergency Button: Instant SOS button connects users to local emergency services directly from the app.
• Driver/Rider Ratings and Reviews: Our feedback system allows both parties to rate and report any issues, helping us maintain high standards of behaviour and accountability.

⚖️ 3. Fair and Transparent Operational Policies

• No-Tolerance Policy: We enforce strict policies against harassment, discrimination, abuse, or intoxicated driving. Violations lead to immediate suspension or permanent deactivation.
• Cancellation Protections: Reasonable cancellation windows and transparent policies protect both riders and drivers from unfair charges.
• Trip Fare Integrity: Transparent fare estimates, fare breakdowns, and receipts ensure users are billed fairly with no hidden charges.

🩺 4. Health & Safety Measures

• Vehicle Hygiene Standards: Partners are trained on vehicle cleanliness and sanitation practices.
• Health Awareness: We provide health information and support to drivers and dispatchers, including access to basic healthcare under the Bonjo Partner Protection Scheme.
• Protective Measures: During health advisories (e.g., pandemics), masks, hand sanitisers, and contactless delivery options are encouraged or enforced.

📞 5. 24/7 Support and Issue Resolution

• In-App Help Centre: Access safety tools, report issues, and get instant assistance directly from the app.
• 24/7 Customer Support Line: Our trained support team is always available to assist with emergencies, disputes, or technical challenges.
• Partner Assistance Desk: A dedicated support channel for drivers and dispatchers to resolve disputes, safety concerns, and service questions promptly.

🤝 6. Insurance and Partner Protection

• Free On-Trip Insurance: Riders, drivers, and dispatchers are covered during every trip with medical, disability, and life coverage.
• Personal Belongings Coverage: In the case of loss or damage to items during a ride or delivery, compensation may apply based on our insurance policy terms.

Our Promise

At Bonjo, safety is not just a feature — it's a foundational principle. From background checks and smart technology to proactive human support, we’re building a platform where everyone feels secure and respected.

Bonjo — Drive Safe. Ride Smart. Deliver with Confidence.